Delete your account

You can delete your StaffRegister business account and all of its data at any time. Deletion is immediate and permanent — we cannot restore an account once it has been deleted, and there is no copy we can return to you.

Delete it from inside the app

This is the fastest route, and the only one that does not need us to verify who you are.

  1. Open the StaffRegister app and sign in as the business owner.
  2. Go to Settings (from the More menu on the dashboard).
  3. Scroll to the bottom and tap Delete account.
  4. Read what will be deleted, type DELETE to confirm, and enter your account password.
  5. Tap Delete my account permanently. Everything is removed within a few seconds.

Only the business owner — the account that signed up — can do this. Employees signing in with an employee code and PIN cannot delete the business; an employee who wants their own face data removed can do that from their profile in the app, without deleting anything else.

Delete it without the app

If you have already uninstalled the app, or cannot sign in, e-mail staffregister666@gmail.com from the address your account is registered to, and include your business name and registered mobile number. We verify that the request comes from the account owner before acting on it, and we complete the deletion within 30 days — in practice within two working days.

What is deleted

Everything belonging to the business, for every branch and every employee:

  • The business account, its login, and its subscription record
  • All branches and their settings, including QR signing secrets
  • All employee records — names, contact details, salary settings, uploaded identity documents and photographs
  • All face data: the numerical face templates used for face check-in, and every stored attendance photo
  • Employee PINs and the admin PIN
  • All attendance records, leave records, advances, salary records and generated payslips
  • Support tickets you have raised, and any screenshots attached to them
  • Every employee's sign-in account

What we keep, and for how long

Two things survive a deletion, and both are records we are required to keep rather than anything about a person's identity or biometrics:

  • The audit log of administrator actions — who changed an attendance record, who approved a leave request, who deleted the account. It contains no face data, no photographs and no PINs. It is kept because a record that the audited party can erase is not a record. Each entry is retained for 12 months from the date it was written, and nothing in the product can remove it sooner.
  • Payment receipts — the subscription payments taken from the account, as required for tax and accounting. These come from our payment provider and identify a transaction, not a person's attendance.

We also keep a note that a deletion happened, holding one-way cryptographic hashes of the registered phone number, GST and PAN. It cannot be read back into those values; it exists so that the free trial cannot be reset endlessly by deleting and re-registering.

Your subscription

Deleting an account does not refund the remainder of a paid subscription, and it cancels it immediately. If you have paid for a period you have not used and want to discuss it, e-mail us before deleting the account — once it is deleted there is no account left to apply anything to.

If you only want to stop using it

You do not have to delete anything. An account whose subscription has lapsed simply cannot mark attendance — your records stay where they are, and you can come back and pay to use them again. Deletion is for when you want the data gone.

Questions

Contact us at staffregister666@gmail.com. Your rights over this data under India's Digital Personal Data Protection Act, 2023 are described in our Privacy Policy.